Chairman & Co-Founder
Chairman and founder Joseph Traina established InteleTravel in 1991 as the first-ever host travel agency. His visionary approach led to the creation of a new travel category and online business model that provides people with part-time opportunities and full-time careers in selling travel from their own home. Today, host agencies make up a substantial part of the distribution of travel while InteleTravel continues leading the way as the oldest and largest at-home agency with over 70,000 independent travel agents around the world.
President & Co-Founder
James Ferrara is an InteleTravel founder and a recognised travel industry leader and expert. As president, Ferrara leads a talented team responsible for all areas of travel operations, travel product development, travel partner relationships, and the support, education, and nurturing of travel advisors. He serves on advisory boards for leading travel organisations, including the Cruise Lines International Association, and routinely speaks on technology and trends in travel, the home-based travel agent revolution, and the future of the travel industry.
Senior Vice President of Marketing & Communications
With more than 25 years of experience as a strategic marketing and communications leader, Tara Minson guides InteleTravel's overall marketing strategy. Since joining InteleTravel in 2008, she has produced programmes and events that have earned multiple Travel Weekly Magellan Awards. Minson is also a board member of Women Leading in Travel & Hospitality and a member of Apple Leisure Group Vacations' advisory board.
Vice President of Industry Relations
Dave Spinelli is an accomplished leader in leisure travel sales, partner relations, and agency distribution with over 30 years of travel industry experience, including tenures at Travel Leaders Network and Vacation.com. As Vice President of Industry Relations, he has spearheaded InteleTravel's double-digit annual growth in preferred partner sales and the number of affiliated travel agents since joining in 2017. Spinelli is also on the advisory board of American Airlines Vacations.
Vice President of Operations
Dayna Jordan is a travel operations veteran who has managed customer service call centres, 24-hour emergency support teams, and the training of highly skilled reservation agents for some of the industry’s leading brands, like ATPI, McCord Travel Management, and The Vacation Store. She is responsible for the management of InteleTravel’s international support team, the commissions department, and the development of business processes and technology solutions to support the success of the company’s advisors.
Vice President of Travel Marketing
Jessica Deverson has been developing travel product and consumer marketing campaigns and programmes for over a decade at Online Vacation Centre and Expedia Cruise Ship Centres. Since joining InteleTravel, Deverson has enhanced its client database, data collection, and analysis to fuel precise travel marketing. She also developed and launched a powerful new customer relationship management tool for agents, email marketing programmes, and a popular consumer-facing webinar series. Deverson’s latest initiative is the packaging of new highly competitive and exclusive cruise vacations featuring air travel, hotel stays, and other added values for travellers.
Director of Training
Jessica Sitomer is a recognised coach on creating business and marketing plans, and an expert on using social media to drive branding and sales. She is responsible for the development and management of InteleTravel’s innovative training programmes for agents in the U.S., U.K., and Mexico. In this role, Sitomer creates modern training solutions and resources that help InteleTravel’s independent travel advisors successfully launch and manage their own business. She also hosts the company’s Dream Maker Events and leads the training at its annual conference, InteleTravel Quest, which is attended by thousands of agents and suppliers every year.
With over 40 years of industry experience across travel and hospitality sectors, Tricia Handley-Hughes oversees and manages all of InteleTravel's U.K. business operations, including its commercial growth and marketing communications initiatives. Since joining in 2018, Handley-Hughes has guided InteleTravel's business to become the largest homeworker agency in the U.K. with over 10,000 independent travel advisors.
Chief Financial Officer
Lori Currier oversees the accounting, financial planning and analysis, and business support of InteleTravel. Currier joined the company in 2014 and works closely with the senior leadership team to focus on operational efficiency for InteleTravel services. She graduated from Hofstra University with a bachelor’s degree in Business Administration.
Mike Putman is an accomplished and recognised travel industry leader with nearly 40 years of experience. In addition to building one of the largest privately held travel agencies in the Southeast, he founded one of the first online travel websites and built it into one of the largest online sellers of complex travel. As Executive Director for InteleTravel, Putman helps shape the company's strategy with his expertise in technology and travel distribution.
Executive Board Member, Technology
Susan Petrillo is one of the masterminds behind the technology that makes InteleTravel “work.” With over 30 years of technology and IT experience at Fortune 500 companies, she has designed, developed, and implemented the existing systems and new technology solutions that enhance InteleTravel’s existing customer experience, as well as establishing more cost-effective and efficient business operations.
InteleTravel has recently been granted an ATOL, and is in the process of updating its terms and conditions. In the meantime, many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL financial protection scheme through our supplier partners (travel brands). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask your agent to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking condition information or for more about financial protection and the ATOL certificate go to www.atol.org.uk/ATOLCertificate
Book with Confidence. We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Find out more at http://abta.com/go-travel/before-you-travel/travel-tips/financial-protection-3
Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish – please contact your InteleTravel agent and copy Customer Services at email@example.com. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
Find out more HERE http://abta.com/find-a-member
InteleTravel.uk is a Member of ABTA. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com
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